Our Fine Print


Our Commitment

We will make every effort to provide the best value for your money. We place extra emphasis on details and communication to eliminate frustration and disappointment and assure that you receive what you expect, when you expect it. We will always treat you with respect, fairness, understanding and caring. If together we share these values, we promise that our relationship as partners will be easy, pleasant, and extremely reliable. Click here to view our Employee Code of Conduct Policy.

Normal Production Time

Catalog Quantities: 1-12 business days from date of SnugZ receipt of PO and usable artwork on screen printed, domed and sublimated products. Custom Woven-Through [into material] and Import Orders will require 6 to 8 weeks and may require additional time.

Over Catalog Quantities: Available and welcome. Contact a SnugZ Consultant for details.

Rush Orders: We love rush orders at SnugZ USA and will do everything we can to accommodate them. Orders requested faster than normal delivery time require SnugZ approval and may be subject to an up charge or “rush” charge to expedite the product. Remember; Production days do not include weekends or holidays. ORDER AND ART MUST BE RECEIVED BY 12:00 PM EST TO DEDICATED EMAIL ADDRESS TO COUNT AS PRODUCTION DAY. Any missing information may delay production.

Artwork Charges

Screen Printed Products: $45.00 [V] per color; price includes one-color/front-side imprint. Additional imprint color[s] or location[s]; add $0.33 [C] each, running charge — additional setup costs will apply; call. Additional colors and locations not available on all products.

Full Color Lip Balm Tubes: $45.00 [V] set up per lip balm flavor.

Sublimated Products: $45.00 [V]. Setup: Price includes all colors dye-sublimated transfer, product is sublimated on both sides of product end to end is automatic. Note that the logo or image on the backside may not match up exactly with the image on the front side. Exact PMS matches not available. Stock patterns can be viewed at http://www.snugzusa.com

All sublimation orders will include a preproduction sample in the price of the product. This is to insure final colors are acceptable by the client. PPS ON SUBLIMATED PRODUCTS IS STRONGLY SUGGESTED AND MAY BE REQUIRED BY SNUGZ.

Full Color Domes: $45.00 [V]. Setup: Price includes full-color process [PMS callouts are needed but cannot be matched].

Imports, Woven-Through or Vinyl Lanyards: $45.00-$80.00 [Z]. Setup: Price includes one color screened, all colors sublimated, or one color that is woven into material. Backside of material will have a “Mirror Image” [will read backwards]. No PMS color match or Less Than Minimum available.

Imprint Colors: Black or white ink is recommended. Other colors, including PMS®, are offered. Every effort is made to match the color requested, but different products and printing processes cause slight variations in final imprint color.

Additional Imprint Charges for Screenprinted Products:

  • Copy Change: Add $45.00 [V].
  • Ink Color Change: Add $15.00 [V].
  • Pantone Color Ink Match: Available on screen-printed products only, cost starts at $25.00 [V]. Pantone matches for nylon, vinyl, denim and reflective lanyards may not be available and cost varies depending on color request, contact a SnugZ Consultant for details. Exact color match is not guaranteed on any Pantone ink color match.
  • Preproduction Proof: $25.00 [V]. This cost does not include; freight charges to send the PPS. Art charges if no camera-ready art provided.

Art Charges

  • Paper Proofs: Free [up to two, all others $10.00 [Z], ID Card revised proofs are $25.00 [Z] for any changes]
  • Light touch-up: Free
  • Typeset only: Included in setup
  • Typeset copy added to camera-ready artwork Included in setup
  • Preparation of non-camera-ready art is $51.00 [Q] per hr.

Note: please specify font to be used for all typesets.

Sign and Return Artwork Approval: SnugZ sends an artwork approval via fax or email on every order as a standard service to our distributors. Unless you have waived the proof, you will receive a paper-proof for artwork approval that must be signed and returned by fax or email within the time stated on the proof. Make sure the artwork is what you want. This signed approval confirms the accuracy of the artwork and assures that your order will print as you requested. Delay in returning artwork approval will affect scheduled ship date. Signed art approvals become the responsibility of the distributor.

Artwork

Important Requirements

Artwork Overview : We highly suggest submitting all artwork via e-mail as vector files with all text converted to curves or outlines, the document color mode set to CMYK and all colors called out as PANTONE® PMS® colors. When unable to send vector art a resolution of at least 300dpi is suggested for all gifs, jpegs, and tiffs [non-vector formats]. Files should be submitted to the correct e-mail address. See below for further explanation of all details.

Preferred File Formats

  • .AI – Adobe® Illustrator® [Up to CS5]
  • .EPS – Encapsulated Post Script
  • .PDF – Portable Document Format [created following the Adobe PDF workflow!]

Note: Artwork created in another program and merely saved as one of these file extensions does not guarantee acceptable artwork [e.g. a JPEG saved in Illustrator® as an “.ai” file does not make it a vector file].

Acceptable File Formats

  • .TIFF – Tagged Image Format File
  • .JPEG – Joint Photographic Experts Group
  • .GIF – Graphic Interchange Format
  • .PSD – Photoshop Document [Up to CS5]
  • Camera Ready Art [see “Camera-Ready Art]

Note: These formats will not always be acceptable depending on the product being ordered and the quality of the submitted file.

Submitting Art

SnugZ encourages art files be sent to us via e-mail. Depending on the products being ordered will determine which e-mail address to send the art to. Please contact SnugZ USA for the appropriate email address.

To submit files via E-mail: When sending digital artwork, please send a hard copy for our reference. This is especially important for e-mailed artwork since images do not always retain their integrity when sent over the internet. If files are over 10MB, please contact us for FTP instructions.

To submit files via post: Please send all camera-ready art [see requirements below] and media disks to SnugZ USA. Please contact SnugZ USA for the appropriate post address.

If files are not e-mailed or sent as camera ready they can be submitted on a CD-R, DVD-R. Always include a laser hard-copy print of the artwork. See acceptable file formats above.

Camera-Ready Artwork Is: “Camera-ready art” is a term that differs between companies. For SnugZ, camera-ready art is flat, sharp, black-and-white line art [graphics and text] that is on smooth paper. Artwork submitted as camera-ready must be able to be scanned into Adobe® Photoshop® and then “Live Traced” in Adobe® Illustrator® without any additional work by a graphic artist. Additional work includes art that has to be retraced, redrawn or reworked on the computer by a graphic artist in any way.

To increase perceived resolution it is a good idea to submit your camera-ready artwork at least double the size of the final imprint up to 8.5” x 11”. Please do not exceed letter size paper as this is our maximum scannable area.

Camera-Ready Art Is Not: Fax copies, photocopies, newspaper art, business cards, letterhead, continuous tone images [photography], printed products, artwork on damaged or dirty paper, or laser art that is less than 1000 dpi. If artwork does not meet required camera-ready specifications, an art preparation fee of $51.00 [Q] per hour will be required with a one-hour minimum. SnugZ will notify customer if artwork does not meet required camera-ready specifications before cleaning any art.

Proofs:

A paper proof [either fax or e-mail, whichever is requested] is provided free of charge if requested. If there are changes that need to be made and another proof is required, SnugZ will happily provide another proof with those changes. Z Collection and dye-sublimated proofs will be provided in color [e-mail only]. All other paper proofs will be in black and white.

SnugZ paper proofs are not photographic representations of what the submitted art will look like on the product. They are to scale, vector illustrations of the product being ordered with the imprint applied. SnugZ does provide virtual proofs with the logo simulated on a photograph of the product if requested. Please view our catalog for product imprint representations.

Z Collection and dye-sublimated proofs will be provided in color [e-mail only]. All other product proofs will be in black and white.

File Retention:

Camera-ready art and media disks will be discarded after 30 days unless you have indicated on the purchase order that you would like the disk returned and have included return postage.

Trademarks

All copy or other materials submitted by customers for our use in producing items ordered will be accepted as fully compliant with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection.

Samples

Imprinted samples of lanyards and personal care products are FREE with ground shipment anywhere in the U.S. Please add shipper account numbers for all SweetZ samples. Expedited freight will be at customer’s expense.

Spec Samples:

Speculative Sample: $25.00 [V]. For screen printed and domed products, $45.00[V] for sublimation products, and $50.00[Z] for lip balm and Z Collection products.Traverse Sample Policy is 50% less than EQP on the 1st piece and 20% less than EQP on pieces 2-9 (limit 9 pieces per item) plus shipper number. Blank samples not available for Traverse. This cost does not include shipping or art charges if camera-ready art is not provided. Fax or email request by distributor is required. Production time on speculative samples averages about 5 business days. Call for exact production times for your project.

Order Acceptance

All orders are binding upon SnugZ only after acceptance by SnugZ. SnugZ will send an order acknowledgement to the distributor to confirm that we have the order. Artwork [e-mail or camera-ready] must be received before order can be processed. Production time begins when SnugZ receives your order, and usable artwork. Emailed art must be received prior to the beginning of Order Processing.

To Expedite Your Purchase

Complete, Clear Orders: Clearly detail the products ordered, including quantities, color, imprint instructions, and contact name along with accompanying camera-ready, digital artwork, event date[s], and shipping and handling instructions, as well as any special or unusual information pertinent to the order.

Acknowledgment: Upon receiving your order, SnugZ will fax or email you a detailed order acknowledgement. Please make an effort to check the acknowledgement completely. If you do not receive an order acknowledgement within 24 hours after the order was sent, please call SnugZ to make sure order was received.

Credit Approval and Terms: All orders are subject to credit approval. Orders above $3,000.00 established credit levels will require co-participation or prepayment from you as a partner in the transaction. We expect you to respect and adhere to our credit terms with as much promptness as we process and ship your order. MasterCard, Visa, and American Express are accepted; or upon credit approval, we extend 30-days net credit. Artwork and screens are the property of the invoiced distributor.

Pricing: All pricing is coded on a (C). Net pricing will always be rounded up to the neareast hundredth of a penny.

Repeat Orders

Please reference previous purchase order number. Repeat orders are subject to 1/2 original set up charge as long as there are no changes to the artwork. Any changes to the artwork or its colors or a change in the product is not considered a repeat and will incur a new set up charge..

Changes and Cancellations

SnugZ will do all we can to make the changes you request to your order. Due to the custom nature of our products, changes may affect the scheduled ship date and must be authorized by a SnugZ Consultant, any changes made to your order may include a $10.00 [Z] charge. Change requests made 48 hours prior to ship date may not be possible. Contact a SnugZ Consultant with your change request for authorization. Cancellations after order has been accepted are subject to labor and material costs expended up to the point of cancellation.

Returns

Our SnugZ Quality Assurance Team handles all return requests on a case by case basis. Contact the SnugZ Quality Assurance Team for return authorization and instructions. If possible, make your return request within 60 days of order ship date. If applicable, restocking fee, or freight for the return may be charged.

Over/Under Runs:

Overruns requested by the Distributor: Charged per piece price of overruns requested and shipping. If overruns are shipping to an address other than the Distributor, a split ship charge will apply. SnugZ reserves the right to invoice and ship 5% under the quantity ordered.

Special Orders:

Less Than Minimum Orders: Add $50.00[V] for orders under 100 units (or first column) screen-printed and domed products. Less than minimum quantities not available for; sublimated products, woven-in products, Import Collection, Z Collection and Lip Balm.

Non-Imprinted Orders: End column pricing for screen printed and domed products with a minimum of 100 pieces. Not available on Dye Sublimated products or our Z Collection line.

Over-Catalog-Quantity Orders Welcome: Contact a SnugZ Consultant.

Co-op Programs: SnugZ would love to hear about the co-op program you are developing using SnugZ products. Please fax your co-op pricing request for approval. Contact a SnugZ Consultant for more information.

F.O.B.

Utah unless otherwise specified.

Shipping & Handling

SnugZ USA ships all products FOB from our manufacturing facilities using approved carriers, including UPS, FedEx and USPS. Packages will ship ground unless otherwise specified. Shipping and accessorial charges will be included in the freight cost and billed with the order unless customer provides carrier account number. COD is not available. Handling charges will be billed on all orders including orders placed with a shipping carrier account number. High quantity orders will be quoted and ship via trucking company upon request.

Handling Charges
$5.60 (Z) Split Shipment Handling Fee Per Additional Shipping Address
Custom packaging/boxing, please call for a quote.

Accessorial Charges
$10.00 (Z) Address Correction
$11.00 (Z) Intercept Fee Per Box + Freight
$2.50 (Z) Residential Surcharge Per Box
$42.50 (Z) Regulated Materials by Air Surcharge Per Box, Regulated Materials include: alcohol based hand sanitizer, insect repellant and other personal care products as determined by management.
$62.50 (Z) Regulated Materials for Canada

International Shipments:

International shipments (shipping addresses outside of the 50 states) require additional information (valid carrier account number including the name and address of the account holder, receiver’s name, address, phone number and declared value). SnugZ USA will ship without customer provided account number to certain countries and may include brokerage, duty and tax. Please call for details. We are not responsible for customs delays.

Insurance: If insurance is desired, customer should notify the factory in writing on the order. Arrangements will be made to accommodate the request.

Liability: All merchandise becomes the customer’s property upon delivery to the carrier. If the carrier delays or damages the shipment, or bad weather prevents or delays shipment, the customer must file a claim with the carrier. All charge-backs are the distributor’s responsibility regardless of which carrier was used.

Split Shipments:

Drop Shipments: $7.00 [V] per destination, plus actual freight. Labels must be provided.

Split Shipments: $7.00 [V] applies to each additional shipment, plus actual freight.

Shipping Weight & Packaging

Shipped bulk packed. Approximate shipping weight: see product description. Call for other shipping weights. Pouches, K2’s Option Y’s, Metal Whistles and bottle/lip balm sleeves are not assembled to product automatically. SnugZ will provide this service to you, additional assembly charge will apply. Contact a SnugZ Consultant for details.

C.O.D.:

Not available.

UNION LABEL:

Not available.

OTHER SERVICE:

Assembly: Pouches and lanyards, Z Collection bottles and sleeves, Dual-Use Products and Y connector, wrist retainers and whistles do not come assembled.

Assembly is available; contact a SnugZ Consultant for cost of assembly.

Fulfillment: A wide range of fulfillment services is available. Contact a SnugZ Promotional Products Professional.

Special Packaging: Contact a SnugZ Promotional Products Professional for other special packaging requirements.

Selling Kits: Contact the factory for types of displays, programs, and materials available [showroom, sales kits, sales demonstration, special programs, promotions, etc].

Catalogs: $5.00 each [Z].

Disclaimers:

Catalog Imprinting Examples: Showing logos, insignias and any/all trademarks placed on our product shown within this catalog are to serve as examples of our imprinting techniques. They are not presented for resale nor are they to be construed as product or brand-name endorsements by or for the trademark owner[s].

Adobe®, CorelDraw®, PANTONE®, and PMS® are registered trademarks of their respected owners.

SnugZ USA reserves the right to modify products and change prices without notice: Prices, items, material, and colors are subject to change without notice.

Disclaimer: Convenience Release Lanyards are not sold as safety equipment nor are they intended to be used as such. These items allow the user to attach the product easily around the neck. We strongly advise and believe that nothing should be worn around the neck close to machinery or equipment or in any situation where entanglement could cause injury or death.