SnugZ USA® will make every effort to provide you with the best service and best value for your money. We put our customers first and value our relationship. We will treat you with respect and fairness. We promise that our relationship as partners will be pleasant and reliable. Click here to view our Employee Code of Conduct Policy.
See individual items for setup charge. Setup is per imprint/color. If order consists of multiple scents, flavors or colors, a minimum of 100 pieces per variation will apply. VARIABLE DATA (BADGES): $.67(c) per badge for up to 3 lines. Information must be sent in spreadsheet format. Contact us for template. REPEAT SETUP Please reference previous purchase order number. Repeat Orders are subject to another setup charge for 1/2 original set up charge as long as there are no changes to the artwork. NOTE: Any changes to the artwork or its colors or a change in the product is not considered a repeat and will incur a new setup charge.
ARTWORK OVERVIEW We highly suggest submitting all artwork via Email as vector files with all text converted to curves or outlines. Set document color mode to CMYK and call out colors as PANTONE® PMS® if specific colors are required. When unable to send vector art, a resolution of at least 300 dpi is suggested for all gifs, jpegs, and tiffs (non-vector formats). Files should be submitted to the correct Email address (ARTWORK@SNUGZUSA.COM) to ensure no delay in processing. We are a PC-based company, but can accept files generated on a Macintosh. PREFERRED FILE FORMATS AI – Adobe® Illustrator®, EPS – Encapsulated Post Script and PDF – Portable Document Format - Adobe PDF. NOTE: Artwork created in another program and saved as another file extension does not guarantee acceptable artwork. (i.e. a jpeg saved in Illustrator as an .ai file does not make it a vector file.) ACCEPTABLE FILE FORMATS TIFF, JPEG, GIF, PSD - Photoshop Document or Camera-Ready Art (see below). NOTE: Formats above will not always be acceptable depending on the product ordered and the quality of the file. SUBMITTING ART We strongly recommend submitting all artwork in vector format with all fonts converted to outlines, preferably as an Adobe Illustrator file. All colors should be called out from the PANTONE Solid Coated book. Please note that fluorescent and metallic (PANTONE C) colors in the 800’s are not accurately reproducible by a CMYK printing method. We ask for vector artwork to insure the best printing of your artwork. Non-vector artwork should have a minimum resolution of 300 dpi. Non-vector files may be unusable and may be subject to artist charges depending on their file type, quality and intended use.
PAPER PROOFS Paper Proofs are waived unless requested on purchase order. Up to three e-mail or fax proofs are provided free of charge on all orders, including repeat orders. Proofs will be $10.00(z) thereafter. Before we will begin production on your order if proof is required (add 2 business days), your proof must be approved by e-mail or fax. Returning the art approval promptly is the responsibility of the distributor. Delay in returning art approval may affect scheduled ship date. ART CLEANUP & RE-CREATION If it can be done within fifteen minutes, the SnugZ Art Department will touch-up or re-create your art for free. Time consuming touch up or re-creation of art may be subject to a $35.00(v) charge per hour. You will be notified of charges before we begin work. CAMERA READY ART Please be aware that print quality will be reflected in the quality of the materials you provide. Artist charges of $35.00(v) per hour may apply to camera-ready artwork that is sent to us in hard copy form. TRADEMARKS All logos, copy and other materials submitted by customers for our use in producing items ordered will be accepted as fully compliant with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. RANDOM SAMPLES Traverse, SoulKix and Gift set samples are EQP plus ground shipping. Some exclusions apply. Please provide a shipper number for all samples and for all expedited freight. If a shipper number is not provided, freight charges will be invoiced.
NON-EMBROIDERED ITEMS $25.00(v) plus published price plus freight for catalog quantity orders. Must be requested on purchase order. EMBROIDERED ITEMS $125.00(v) plus published price plus freight for catalog quantity orders. Must be requested on purchase order.
$50.00(Z) or item setup (whichever is greater) plus EQP price per pieces requested. Please provide a shipper number for freight. Production Time: 5-7 business days. Please allow 7-10 business days for debossed items. ORDER ACCEPTANCE We reserve the right to decline your order. Production time begins when we have your complete purchase order and usable artwork. All info needs to be in by 12:00 PM EST in order to count as a business day. Any missing information from your purchase order will delay your ship date. We will send you an order acknowledgment to confirm we have the order. It is your responsibility to verify that all information is correct. If you do not receive an order acknowledgment within 24 hours, please call customer service to check on the status of your order. CREDIT APPROVAL AND TERMS All orders are subject to credit approval. Upon approval, we extend 30 days net credit up to your established credit limit. Payment methods accepted are: American Express, Discover, Visa, Master Card, Cashier’s Checks, and Business Checks from a credible establishment. Orders above $3,000.00 may require a deposit or prepayment. Prepayment is due before your order is started into production. NOTE: Orders with credit card payment are authorized for 10% over the order total to account for changes and freight. After the order is shipped the credit card will be charged for the final order amount. OVER / UNDER RUNS Available at per piece price. We will ship exact quantities. We reserve the right to ship and invoice 5% under the quantity ordered. ORDER REVISIONS We will do our best to accommodate changes to your order. Changes may affect the scheduled ship date and must be authorized by a Customer Care Consultant. Requests made 48 hours prior to ship date may not be possible. A minimum charge of $15.00(z) may apply to revisions after art approval. CANCELLATIONS Cancellations made after art approval are subject to labor and material costs. For all personal care orders, customer will be responsible for a restocking fee. RETURNS Not accepted. LESS THAN MINIMUM $50.00(v). Badges $56.50(v). LTM available on 100 MOQ items, minimum of 50 pieces per line item.
PERSONAL CARE/MINTS/ZEN Due to FDA regulations, we are not able to provide unlabeled product. An ingredients only label may be requested. EMBROIDERED ITEMS Minimum quantity for embroidered items is 25 pieces. Standard stitch count 8,000.Additional charges apply for more detailed logos. FOB Utah. Dyesublimated production facilities in Utah and Rhode Island. Embroidery facility in Maryland.
SnugZ USA ships all products FOB from our manufacturing facilities using approved carriers, including UPS, FedEx and USPS. Packages will ship ground unless otherwise specified. Shipping and accessorial charges will be included in the freight cost and billed with the order unless customer provides carrier account number. COD is not available. Handling charges will be billed on all orders including orders placed with a shipping carrier account number. High quantity orders will be quoted and ship via trucking company upon request. All UPS 3rd party shipper accounts used will be charged an additional surcharge by UPS. NOTE: All orders will ship the needed method to meet the in-hands date listed on your order. If the in-hands date is not firm, please note that. Otherwise SnugZ will not be responsible for covering expedited methods. HANDLING CHARGES $7.00(v) per additional address. $75.00(v) for more than 5 ship-to addresses if spreadsheet is not used. Call customer service to obtain the split-ship documents. If customer is arranging their own LTL freight a $25.00(v) per pallet charge will apply.
SCREEN PRINTED LANYARDS, PERSONAL CARE, ACCESSORIES, ZEN, TRAVERSE, SOULKIX, MINTS: Utah DYESUB LANYARDS: Utah, Rhode Island BADGES: Wisconsin
$20.00(z) Address Correction $20.00(z) Intercept Fee Per Box + Freight $5.00(z) Residential Surcharge Per Box $45.00(z) Regulated Materials by Air Surcharge Per Box, Regulated Materials include: alcohol based hand sanitizer, insect repellent, essential oils and other personal care products as determined by management. $70.00(z) Canadian RM Fee SnugZ USA will ship without customer provided account number to USA and Canada only. Shipments to all other countries must be shipped on provided account number and provided account will be charged for all freight, duties, taxes and brokerage. Certain shipments require additional information (valid carrier account number including the name and address of the account holder, receiver’s name, address, phone number and declared value). Please call for details. We are not responsible for customs delays.
We will not be responsible for any packages after they have left our facility. Please call customer service to add the proper insurance to your order to cover any losses or damages.
ASSEMBLY Lanyards and Vinyl Pouches, Trade Show Lanyards and Y Connectors, and Personal Care Bottles and Sleeves and Gift Sets do not come assembled. Please contact Customer Service for pricing on these options if available. Robes, Slippers and Blanket ship separately. SALES KITS AND FLYERS Please contact Customer Service for more information on what selling tools we have available. CATALOGS $5.00(z) each. TESTING AND COMPLIANCE SnugZ USA strives to ensure all of our products have been tested and meet all compliance requirements. Documentation is available upon request. All product labeling is compliant with QCA and FDA standards (if applicable) at the time of printing.
CATALOG EXAMPLES Logos shown on catalog products are for illustrative purposes only and do not imply an endorsement. Products manufactured and distributed by SnugZ USA ARE NOT designed or intended primarily for use by children 12 years of age or younger. SnugZ USA®, SnugZ®, SZ®, Personal Care, Traverse™, Adobe®, PANTONE® and PMS® are registered trademarks of their respected owners. In order to maintain SnugZ USA’s high standard of quality, we reserve the right to modify products, change materials, and change prices without notice.
REVIVE MEN'S SCENT This revitalising fragrance opens with a bright citrus fusion of grapefruit and lemon, refreshed by fruity hints of cranberry while the heart unveils rich, diffusive floral notes of sage and saffron. All of this is embraced by a warm, sensuous fond of woods and amber, enhanced by distinctive nuances of coffee. BODY BUTTER Lavender, Lemongrass and Unscented SHAMPOO, CONDITIONER & SHOWER GEL Coconut Lemongrass and Rain LOTION Coconut Lemongrass, Rain, Cucumber Watermelon, Vanilla Passion and Unscented SUNSCREEN & SUNSTICK Coconut Breeze and Unscented SANITIZER GEL Coconut, Citrus Breeze, Lavender and Unscented LIP MOISTURIZER Berry, Cherry, Island Paradise, Mint, Vanilla, Cinnamon, Lime, Menthol, Orange Citrus, Bubble Gum, Peppermint, Pineapple, Pomegranate, Raspberry, Root Beer, S’mores, Strawberry, Tangerine, Tropical Mint, Watermelon-Vanilla, Watermelon and Unflavored LIP GLOSS (DIVAZ) Vanilla Cupcake (clear), Grape (purple) and Berry (pink) MINTS Peppermint (white), Wintergreen (green) and Cinnamon (red) GRAPEFRUIT CURRANT SCENTED CANDLE A sweet, flirty, citrus fruity accord where top notes of red grapefruit, raspberry, blackcurrant, crisp apple and fresh watermelon lead you to a floral heart of rose and jasmine. An alluring blend of sandal, amber, musk and vanilla adds depth to the fragrance. MOJITO SCENTED CANDLE Lively and vibrant, this exciting scent features a mouth-watering fusion of Mexican lime with an invigorating breeze of garden mint leaves, delectable sugar syrup and lashings of Jamaican rum served over cool, crushed ice. TROPICAL MELON SCENTED CANDLE A cool fruity accord opening with notes of fresh, pink melon and juicy green kiwi. The refreshing heart of wild mint is given depth through a base of silky musk. MIDNIGHT WOODS SCENTED CANDLE A woody fragrance opening with spicy top notes of cardamom and black pepper, leading to a rich heart of agar wood, sandalwood, cedar, leather, patchouli and vetiver. A sensuous blend of amber, vanilla and tonka bean provides a rich layer at the base. BERRY SPICE SCENTED CANDLE (Pink Peppercorn & Black Currant) This fragrance opens with a tantalizing fruity fusion of blackcurrant, raspberry, cranberry, plum and strawberry enlivened by a rush of sparkling pink pepper. The floral heart reveals jasmine and violet, wrapped in a base of precious woods, musk and hints of sugar. CITRUS SCENTED CANDLE Verbena A citrus accord opening with bold notes of blood orange, lemon, bergamot and verbena combined with basil, eucalyptus and slight fruity hints. The floral heart of rose, jasmine, lily, ylang-ylang and gardenia descends onto a base of cedarwood and musk. SUGAR COOKIE Sweet sugary aroma of fresh baked sugar cookies. HOLIDAY CANDLES Plum Brandy (blue), Frosted Pinecone (green); Cranberry Spice (red) and Cinnamon Sugar (white). LIP BALM CAP COLORS Royal, Orange, Yellow, Green, Red, Black and White CLEANZ PEN CAP COLORS Royal, Clear, Green, Lime Green, Purple, Cyan, Red, Magenta, Orange, Black and White HAIR TIE COLORS Gray, Purple, Magenta, Light Pink, Red, Orange, Yellow, Kelly Green, Lime Green, Royal, Black and White. ALUMINUM CARABINER COLORS Blue, Red, Green, Purple, Black and Silver MICROMINK AND FAUX LAMBSWOOL BLANKET COLORS Black, Navy Blue, Caramel, and Gray/Silver