Stay informed with our company policies. Learn about our terms and conditions, including the fine print, on our dedicated policy page. Fine Print - SnugZ USA

Fine Print - SnugZ USA


Our Commitment

SnugZ USA® will make every effort to provide you with the best service and best value for your money. We put our customers first and value our relationship. We will treat you with respect and fairness. We promise that our relationship as partners will be pleasant and reliable. Click here to view our Employee Code of Conduct Policy.

 


 
Setup Charges

See individual items for setup charge. Setup is per product/imprint/color. If order consists of multiple scents, flavors or colors, a minimum of 50 pieces per variation will apply. Stock patterns with no customization will not incur a setup charge.

Repeat Setup

Please reference previous purchase order number. Repeat Orders are subject to another setup charge for 1/2 original set up charge as long as there are no changes to the artwork. NOTE: Any changes to the artwork or its colors or a change in the product is not considered a repeat and will incur a new setup charge.

Color Matching

See individual items for available material or container colors. We are unable to color match material or container colors with the exception of dye-sublimated items. For dye-sublimated items we are able to reference PMS® Values from the PANTONE® Solid Coated book to ensure color accuracy but are unable to guarantee an exact match. NOTE: If PMS® Values are not provided on a dye-sublimated item, SnugZ is not responsible for color accuracy of the final print.

PMS® Matching
PMS® Matching of the imprint color can be requested on screen-printed items for an additional charge of $25.00(v) per color. The digital print process does not allow for PMS® Matching, but to ensure color accuracy it is suggested to call out PMS® Values from the PANTONE® Solid Coated Book to be used as a reference at no extra charge.
 
Variable Data (badges)
$0.67(c) per badge, per every 2 lines of variable data. Information must be sent in SnugZ spreadsheet template. Contact customer service for template.
 
Variable Data Printing

All orders requesting variable data printing (personalization), must submit variable data information on SnugZ variable data spreadsheet template. Template is located in the download section of each product web page.  Formatting instructions provided in the template must be followed exactly for sheet to be accepted in software.  Orders without correct formatting will remain on hold until formatting issues are corrected.  SnugZ offers a service to edit/correct formatting issues for a fee of $50.00(V) per 250 lines of variable data.

 


 
Artwork
Artwork Overview
We highly suggest submitting all artwork via Email as vector files with all text converted to curves or outlines. Set document color mode to CMYK and call out colors as PANTONE® PMS® if specific colors are required. When unable to send vector art, a resolution of at least 600D DPI is suggested for all gifs, jpegs, and tiffs (non-vector formats) may be accepted. Please note that non-vector formats can have poor print quality so you may be contacted. Files should be submitted WITH your order to PURCHASE@SNUGZUSA.COM to ensure no delay in processing.
 
Preferred File Formats AI

Adobe® Illustrator®, EPS – Encapsulated Post Script and PDF – Portable Document Format - Adobe PDF. NOTE: Artwork created in another program and saved as another file extension does not guarantee acceptable artwork. (i.e. a jpeg saved in Illustrator as an .ai file does not make it a vector file.)

Acceptable File Formats TIFF, JPEG, GIF, PSD

Photoshop Document or Camera-Ready Art (see below). NOTE: Formats above will not always be acceptable depending on the product ordered and the quality of the file.

Submitting Art

We strongly recommend submitting all artwork in vector format with all fonts converted to outlines, preferably as an Adobe Illustrator file. All colors should be called out from the PANTONE® Solid Coated book. Please note that fluorescent and metallic (PANTONE® C) colors in the 800’s are not accurately reproducible by a CMYK printing method. We ask for vector artwork to insure the best printing of your artwork. Non-vector artwork should have a minimum resolution of 600D DPI. Non-vector files may be unusable and may be subject to artist charges depending on their file type, quality and intended use.

Trademarks

All logos, copy and other materials submitted by customers for our use in producing items ordered will be accepted as fully compliant with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection.

 


 
Paper Proofs

Paper Proofs are waived unless requested on purchase order. Up to three e-mail or fax proofs are provided free of charge on all orders, including repeat orders. Proofs will be $10.00(z) thereafter. Your proof must be approved by e-mail or fax before we will begin production on your order if proof is requested (add 2 business days). Returning the art approval promptly is the responsibility of the distributor. Delay in returning art approval may affect scheduled ship date.

Art Cleanup & Re-creation

If it can be done within fifteen minutes, the SnugZ Art Department will touch-up or re-create your art for free. Time consuming touch up or re-creation of art may be subject to a $35.00(v) charge per hour. You will be notified of charges before we begin work.

Camera-Ready Art

Please be aware that print quality will be reflected in the quality of the materials you provide. Artist charges of $35.00(v) per hour may apply to camera-ready artwork that is sent to us in hard copy form.

 


 
Samples
Random Samples

RANDOM SAMPLE POLICY: Random Samples are provided at no charge for items with an EQP value of $8.33(C) or less. Items over that value will incur the website EQP per piece price, plus shipping. Shipper number preferred. If a shipper number is not provided, freight charges will be invoiced. Max of 3 samples per SKU, per PO. Blank Samples are not available.

Pre-Production Samples

$25.00(v) domestic / $50(v) import / $90(v) HYOU line, plus published price plus and freight for catalog quantity orders. Must be requested on purchase order.

Spec Samples

62.50(v) domestic / $112.50 (v) import plus item setup plus EQP price per pieces requested. Please provide a shipper number for freight. Production Time: 5-7 business days. Please allow 7-10 business days for debossed items.

 


 
Order Acceptance

We reserve the right to decline your order. Production time begins when we have your complete purchase order and usable artwork. All info needs to be in by 12:00 PM EST in order to count as a business day. Any missing information from your purchase order will delay your ship date. We will send you an order acknowledgment to confirm we have the order. It is your responsibility to verify that all information is correct. If you do not receive an order acknowledgment within 24 hours, please call customer service to check on the status of your order.order status can be checked online, by emailing customercare@snugzusa.com or by calling Customer Service.


SnugZ will not produce items with obscene language, nudity, phallic symbols, sexual innuendos or other things that are vulgar in nature. We reserve right to refuse to print anything at our sole discretion.

Credit Approval and Terms

All orders are subject to credit approval. Upon approval, we extend 30 days net credit up to your established credit limit. Payment methods accepted are: ACH, Check, American Express, Discover, Visa, Master Card, Cashier’s Checks, and Business Checks from a credible establishment. Orders above $3,000.00 credit limit may require a deposit or prepayment. Prepayment is due before your order is started into production. NOTE: Orders with credit card payment are authorized for 10% over the order total to account for changes and freight. After the order is shipped the credit card will be charged for the final order amount.

Over / Under Runs

Available at per piece price. We will make every effort to ship exact quantities. We reserve the right to ship and invoice 5% under the quantity ordered.

ORDER REVISION AND CANCELLATION POLICY

SnugZ USA accepts order changes and cancellations, when possible and with the following exceptions. Due to short lead times, order revisions may affect the scheduled ship date. Requests made 48 hours prior to order ship date cannot be guaranteed. Changes made on the order ship date are not accepted. Product revisions or cancellations may incur a charge to cover work or product purchased, even if the change is prior to the order proof approval. All orders of $5,000 or higher will have a 50% cancellation fee if the order is canceled more than 5 business days after the order is placed.

Returns

Not accepted.

LTM (Less Than Minimum) POLICY

This policy applies to Blank and Decorated items. Only select items are eligible to be sold at LTM order quantities. Please contact customer service or use website web chat to confirm items eligibility.  Items that are eligible for LTM quantities will have an absolute minimum of half of the website’s first column quantity.

ITEMS WITH ONLY ONE IMPRINT LOCATION

PAD PRINT, SREEN PRINT, EMBROIDERY: $62.50 (V) per product color, per imprint color, per art layout.

SPECTRUM, HEAT TRANSFER EYECANDY, DYE SUB, LABEL, LASER ENGRAVING: $62.50 (V) per product color, per art layout.

ITEMS & GIFTSETS WITH MULTIPLE IMPRINT LOCATIONS

PAD PRINT, SREEN PRINT, EMBROIDERY: $90.00 (V) per product color, per imprint color, per art layout.

SPECTRUM, HEAT TRANSFER EYECANDY, DYE SUB, LABEL, LASER ENGRAVING: $90.00 (V) per product color, per art layout, per product color.



 
Blank Orders
Screen Printed

Under 100 pieces: 1st Column Price (50 piece absolute minimum per color)

100+: EQP Price (min of 100 pieces per color)

Dye-Sublimated

Not available.

Drinkware

EQP Price with 12 piece minimum per color.

Personal Care / Mints / Zen

Due to FDA regulations, we are not able to provide unlabeled product. An ingredient only label may be requested.

Traverse

EQP Price with minimum order. Traverse Logo is standard on certain items.

Import

Excluded.

 


 
Shipping & Handling

SnugZ USA ships all products FOB from our manufacturing facilities using approved carriers, including UPS, FedEx and USPS. Packages will ship ground unless otherwise specified. Shipping and accessorial charges will be included in the freight cost and billed at published rates with the order unless customer provides carrier account number. COD is not available. Handling charges may be billed on all orders including orders placed with a shipping carrier account number. High quantity orders will be quoted and ship via trucking company upon request. Customer is responsible to request trucking company quotes on other quantities. If customer is arranging their own LTL freight a $25.00(v) per pallet charge will apply.

All UPS 3rd party shipper accounts used will may be charged an additional surcharge by UPS the carrier. NOTE: All orders will ship the needed method to meet the in-hands date listed on your order. If the in-hands date is not firm, please note that. Otherwise SnugZ will not be responsible for covering expedited methods.

Handling Charges
Drop Shipping

Template is required. $7.00(v) per additional address. $75.00(v) per hour for more than 5 ship-to addresses if spreadsheet is not used. Call customer service to obtain the split-ship documents.


Custom boxing requests will incur additional fees for time and material.

 

International Shipping Fee

All orders shipping to international addresses outside of the USA, will incur a $31.25(V) charge, per order. One fee is charged per order, regardless of how many international addresses are provided. The fee covers SnugZ USA preparing all necessary international documents, not otherwise required for USA delivery addresses. All required documents will be generated by SnugZ USA shipping department. International documents prepared by customer will not be accepted. Fee is incurred for orders that ship on 3rd party account and for orders where freight costs are billed to invoice.

 


 
Accessorial Charges

$20.00(z) Address Correction


$20.00(z) Intercept Fee Per Box + Freight


$5.00(z) Residential Surcharge Per Box


$61.50(z) for domestic, $96.50(z) for international, Regulated Materials by Air Surcharge Per Box, Regulated Materials include: alcohol based hand sanitizer, insect repellent, essential oils, glass cleaner and other personal care products as determined by managementDOT standards.


SnugZ USA will ship without customer provided account number to USA and Canada only. Shipments to all other countries must be shipped on provided account number and provided account will be charged for all freight, duties, taxes and brokerage. Certain shipments require additional information (valid carrier account number including the name and address of the account holder, receiver’s name, address, phone number and declared value). Please call for details. We are not responsible for customs delays.

Lost Packages

We will not be responsible for any packages after they have left our facility. Please call customer service to add the proper insurance to your order to cover any losses or damages.

Warm Weather Shipping

Due to the melting point of candles (wax begins softening around 120°F), it is suggested to ship all candle orders via overnight method with morning delivery during warm weather. Friday ship dates are also not suggested to avoid candle orders being stored in a truck or warehouse without temperature control over multiple days. SnugZ cannot guarantee, even with overnight shipping, that candles will not melt or soften during transit. All candle orders shipping during warm weather months are at the risk of the customer.

Variable Data Sheet Editing Fee:

SnugZ offers service to edit customers variable data sheets to meet mandatory formatting parameters for a fee of $50.00 (V) per every 250 variable data lines. All formatting requirements listed in variable data sheet template.

 


 
FOB

Varies per item. Please see item specifics for information.

 


 
Miscellaneous Services
Assembly

Lanyards and Vinyl Pouches, Trade Show Lanyards and Y Connectors, and Personal Care Bottles and Sleeves and Gift Sets do not come assembled.Not all products shown together ship assembled. Please contact Customer Service for pricing on these options if available. Robes, Slippers and Blanket ship separately.

Sales Kits and Flyers

Please contact Customer Service for more information on what selling tools we have available.

Self Promotion

Self-promotion orders are available at EQP minus 20% with a first column quantity minimum.

Catalogs

Printed Catalogs are printed on an as needed basis and shipped to customers as determined by management. Additional are $5.00(z) each.

 


 
Testing and Compliance

SnugZ USA strives to ensure all of our products have been tested and meet all compliance requirements. Documentation is available upon request.on many of the product pages or can be requested by emailing compliance@snugzua.com. All product labeling is compliant with FDA standards (if applicable) at the time of printing.

 


 
DISPLAY & TRADESHOW LIMITED WARRANTY
 
SnugZ warrants all display hardware and stands against defects in materials and workmanship when properly assembled and used for one year.
 
Warranty exclusions
This warranty does not apply if the product or any other equipment upon which the product:
(a) has been altered by the users or any unauthorized party.
(b) has not been installed, operated, repaired, or maintained in accordance with setup instructions and/or functionality.
(c) has been subject to abnormal physical misuse, negligence and/or accident.
(d) is for testing or demonstration purposes for which the functionality of the product was not intended for.
(e) defects are caused by force majeure (lightning, floods, war, etc.), soiling, by extraordinary
environmental influences or by other circumstances related.
 

 

 Catalog Examples

Logos shown on catalog products are for illustrative purposes only and do not imply an endorsement. Products manufactured and distributed by SnugZ USA unless specifically noted ARE NOT designed or intended primarily for use by children 12 years of age or younger. SnugZ USA®, SnugZ®, SZ®, Personal Care, Traverse™, Adobe®, PANTONE® and PMS® are registered trademarks of their respected owners. In order to maintain SnugZ USA’s high standard of quality, we reserve the right to modify products, change materials, and change prices without notice.


 
Fulfillment Exceptions

Items SnugZ USA cannot fulfill include but are not limited to: ammunition, bank bills, notes or currency, corpses, cremated or disinterred remains, fireworks, hazardous waste, ivory, marijuana (including marijuana intended for medicinal use), postage stamps, shark fins, watches exceeding the value of $500 USD, alcoholic beverages, animal products, non-domesticated (e.g., mother of pearl inlay, snakeskin watch bands), dangerous goods, electronic cigarettes, firearms and weapons, furs, gold or other precious metals, live animals, perishables (except for prepackaged and labeled food products with a one year shelf life), plants, seeds, tobacco, frozen food, medical devices.