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SnugZ USA

Fine Print - SnugZ USA


Our Commitment

SnugZ USA® will make every effort to provide you with the best service and best value for your money. We put our customers first and value our relationship. We will treat you with respect and fairness. We promise that our relationship as partners will be pleasant and reliable. Click here to view our Employee Code of Conduct Policy.

 


 
Setup Charges

See individual items for setup charge. Setup is per product/imprint/color. If order consists of multiple scents, flavors or colors, a minimum of 50 pieces per variation will apply. Stock patterns with no customization will not incur a setup charge.

Repeat Setup

Please reference previous purchase order number. Repeat Orders are subject to another setup charge for 1/2 original set up charge as long as there are no changes to the artwork. NOTE: Any changes to the artwork or its colors or a change in the product is not considered a repeat and will incur a new setup charge.

Color Matching

See individual items for available material or container colors. We are unable to color match material or container colors with the exception of dye-sublimated items. For dye-sublimated items we are able to reference PMS® Values from the PANTONE® Solid Coated book to ensure color accuracy but are unable to guarantee an exact match. NOTE: If PMS® Values are not provided on a dye-sublimated item, SnugZ is not responsible for color accuracy of the final print.

PMS® Matching
PMS® Matching of the imprint color can be requested on screen-printed items for an additional charge of $25.00(v) per color. The digital print process does not allow for PMS® Matching, but to ensure color accuracy it is suggested to call out PMS® Values from the PANTONE® Solid Coated Book to be used as a reference at no extra charge.
 
Variable Data (badges)
$0.67(c) per badge for up to 3 lines. Information must be sent in spreadsheet format. Contact us for template.
 


 
Artwork
Artwork Overview

We highly suggest submitting all artwork via Email as vector files with all text converted to curves or outlines. Set document color mode to CMYK and call out colors as PANTONE® PMS® if specific colors are required. When unable to send vector art, a resolution of at least 300 dpi is suggested for all gifs, jpegs, and tiffs (non-vector formats). Files should be submitted to the correct Email address (ARTWORK@SNUGZUSA.COM) to ensure no delay in processing. We are a PC-based company, but can accept files generated on a Macintosh.

Preferred File Formats AI

Adobe® Illustrator®, EPS – Encapsulated Post Script and PDF – Portable Document Format - Adobe PDF. NOTE: Artwork created in another program and saved as another file extension does not guarantee acceptable artwork. (i.e. a jpeg saved in Illustrator as an .ai file does not make it a vector file.)

Acceptable File Formats TIFF, JPEG, GIF, PSD

Photoshop Document or Camera-Ready Art (see below). NOTE: Formats above will not always be acceptable depending on the product ordered and the quality of the file.

Submitting Art

We strongly recommend submitting all artwork in vector format with all fonts converted to outlines, preferably as an Adobe Illustrator file. All colors should be called out from the PANTONE® Solid Coated book. Please note that fluorescent and metallic (PANTONE® C) colors in the 800’s are not accurately reproducible by a CMYK printing method. We ask for vector artwork to insure the best printing of your artwork. Non-vector artwork should have a minimum resolution of 300 dpi. Non-vector files may be unusable and may be subject to artist charges depending on their file type, quality and intended use.

Trademarks

All logos, copy and other materials submitted by customers for our use in producing items ordered will be accepted as fully compliant with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection.

 


 
Paper Proofs

Paper Proofs are waived unless requested on purchase order. Up to three e-mail or fax proofs are provided free of charge on all orders, including repeat orders. Proofs will be $10.00(z) thereafter. Your proof must be approved by e-mail or fax before we will begin production on your order if proof is requested (add 2 business days). Returning the art approval promptly is the responsibility of the distributor. Delay in returning art approval may affect scheduled ship date.

Art Cleanup & Re-creation

If it can be done within fifteen minutes, the SnugZ Art Department will touch-up or re-create your art for free. Time consuming touch up or re-creation of art may be subject to a $35.00(v) charge per hour. You will be notified of charges before we begin work.

Camera-Ready Art

Please be aware that print quality will be reflected in the quality of the materials you provide. Artist charges of $35.00(v) per hour may apply to camera-ready artwork that is sent to us in hard copy form.

 


 
Samples
Random Samples

Drinkware, Traverse, HYOU, SoulKix and Gift Set samples are EQP plus ground shipping. Some exclusions apply. Please provide a shipper number for all samples and for all expedited freight. If a shipper number is not provided, freight charges will be invoiced.

Pre-Production Samples

$25.00(v) domestic / $37.50(v) import / $90(v) HYOU line, plus published price plus and freight for catalog quantity orders. Must be requested on purchase order.

Spec Samples

62.50(v) domestic / $112.50 (v) import or item setup (whichever is greater) plus EQP price per pieces requested. Please provide a shipper number for freight. Production Time: 5-7 business days. Please allow 7-10 business days for debossed items.

 


 
Order Acceptance

We reserve the right to decline your order. Production time begins when we have your complete purchase order and usable artwork. All info needs to be in by 12:00 PM EST in order to count as a business day. Any missing information from your purchase order will delay your ship date. We will send you an order acknowledgment to confirm we have the order. It is your responsibility to verify that all information is correct. If you do not receive an order acknowledgment within 24 hours, please call customer service to check on the status of your order.order status can be checked online, by emailing customercare@snugzusa.com or by calling Customer Service.


SnugZ will not produce items with obscene language, nudity, phallic symbols, sexual innuendos or other things that are vulgar in nature. We reserve right to refuse to print anything at our sole discretion.

Credit Approval and Terms

All orders are subject to credit approval. Upon approval, we extend 30 days net credit up to your established credit limit. Payment methods accepted are: ACH, Check, American Express, Discover, Visa, Master Card, Cashier’s Checks, and Business Checks from a credible establishment. Orders above $3,000.00 credit limit may require a deposit or prepayment. Prepayment is due before your order is started into production. NOTE: Orders with credit card payment are authorized for 10% over the order total to account for changes and freight. After the order is shipped the credit card will be charged for the final order amount.

Over / Under Runs

Available at per piece price. We will make every effort to ship exact quantities. We reserve the right to ship and invoice 5% under the quantity ordered.

Order Revisions / Cancellations

We will do our best to accommodate changes to your order. Changes may affect the scheduled ship date and must be authorized by a Customer Care Consultant. Requests made 48 hours prior to ship date may not be possible. A minimum charge of $15.00(z) Product revisions or cancellations may incur a charge to cover work may apply to revisions after completed after art approval.

Returns

Not accepted.

Less Then Minimum $50.00(v)

Badges $56.50(v). $50.00(v). LTM available on 100 MOQ items, minimum of 50 pieces per line item.

 


 
Blank Orders
Screen Printed

EQP Price with 50 piece minimum per color.

Dye-Sublimated

Not available.

Drinkware

EQP Price with 12 piece minimum per color.

Personal Care / Mints / Zen

Due to FDA regulations, we are not able to provide unlabeled product. An ingredient only label may be requested.

Traverse

EQP Price with minimum order. Traverse Logo is standard on certain items.

Import

Excluded.

 


 
Shipping & Handling

SnugZ USA ships all products FOB from our manufacturing facilities using approved carriers, including UPS, FedEx and USPS. Packages will ship ground unless otherwise specified. Shipping and accessorial charges will be included in the freight cost and billed at published rates with the order unless customer provides carrier account number. COD is not available. Handling charges may be billed on all orders including orders placed with a shipping carrier account number. High quantity orders will be quoted and ship via trucking company upon request. Customer is responsible to request trucking company quotes on other quantities. If customer is arranging their own LTL freight a $25.00(v) per pallet charge will apply.

All UPS 3rd party shipper accounts used will may be charged an additional surcharge by UPS the carrier. NOTE: All orders will ship the needed method to meet the in-hands date listed on your order. If the in-hands date is not firm, please note that. Otherwise SnugZ will not be responsible for covering expedited methods.

Handling Charges
Drop Shipping

Template is required. $7.00(v) per additional address. $75.00(v) per hour for more than 5 ship-to addresses if spreadsheet is not used. Call customer service to obtain the split-ship documents.


Custom boxing requests will incur additional fees for time and material.

 


 
Accessorial Charges

$20.00(z) Address Correction


$20.00(z) Intercept Fee Per Box + Freight


$5.00(z) Residential Surcharge Per Box


$49.00(z) Regulated Materials by Air Surcharge Per Box, Regulated Materials include: alcohol based hand sanitizer, insect repellent, essential oils, glass cleaner and other personal care products as determined by managementDOT standards.


SnugZ USA will ship without customer provided account number to USA and Canada only. Shipments to all other countries must be shipped on provided account number and provided account will be charged for all freight, duties, taxes and brokerage. Certain shipments require additional information (valid carrier account number including the name and address of the account holder, receiver’s name, address, phone number and declared value). Please call for details. We are not responsible for customs delays.

Lost Packages

We will not be responsible for any packages after they have left our facility. Please call customer service to add the proper insurance to your order to cover any losses or damages.

Warm Weather Shipping

Due to the melting point of candles (wax begins softening around 120°F), it is suggested to ship all candle orders via overnight method with morning delivery during warm weather. Friday ship dates are also not suggested to avoid candle orders being stored in a truck or warehouse without temperature control over multiple days. SnugZ cannot guarantee, even with overnight shipping, that candles will not melt or soften during transit. All candle orders shipping during warm weather months are at the risk of the customer.

 


 
FOB

Varies per item. Please see item specifics for information.

 


 
Miscellaneous Services
Assembly

Lanyards and Vinyl Pouches, Trade Show Lanyards and Y Connectors, and Personal Care Bottles and Sleeves and Gift Sets do not come assembled.Not all products shown together ship assembled. Please contact Customer Service for pricing on these options if available. Robes, Slippers and Blanket ship separately.

Sales Kits and Flyers

Please contact Customer Service for more information on what selling tools we have available.

Self Promotion

Self-promotion orders are available at EQP minus 20% with a first column quantity minimum.

Catalogs

Printed Catalogs are printed on an as needed basis and shipped to customers as determined by management. Additional are $5.00(z) each.

 


 
Testing and Compliance

SnugZ USA strives to ensure all of our products have been tested and meet all compliance requirements. Documentation is available upon request.on many of the product pages or can be requested by emailing compliance@snugzua.com. All product labeling is compliant with FDA standards (if applicable) at the time of printing.

 


 
Catalog Examples

Logos shown on catalog products are for illustrative purposes only and do not imply an endorsement. Products manufactured and distributed by SnugZ USA unless specifically noted ARE NOT designed or intended primarily for use by children 12 years of age or younger. SnugZ USA®, SnugZ®, SZ®, Personal Care, Traverse™, Adobe®, PANTONE® and PMS® are registered trademarks of their respected owners. In order to maintain SnugZ USA’s high standard of quality, we reserve the right to modify products, change materials, and change prices without notice.